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Super-Reliable cx
Reliability other LLMs
can't deliver
Deploy the only frontier model for customer service to build and run AI agents at scale. Hallucination-free AI that you and your customers can actually trust.
Financial Foundation
Backed by the world’s leading enterprise investors
Our mission is supported by top-tier venture firms and strategic investors who understand the necessity of governance and deterministic reliability in enterprise technology.
Built by leading AI researchers. Trusted by leading global enterprises.
THE RELIABILITY GAP
We built Super-Reliable Intelligence to give your customers the right answers every time. Every response is verified against your policies and brand standards, so your customers get the right answer — not a best guess.
the deterministic difference
Meet APT-1
APT-1 is the only frontier model for CX that eliminates hallucinations. It delivers Super-Reliable Intelligence through a standard, stateless RESTful API — correct actions, enforced policies, verifiable outcomes. Every single time. All prompts and business logic stay with you. Build with no-code, low-code, or SDKs. Run in your VPC or on-premises.
Meet APT-1NATURAL CONVERSATIONS
Conversations that feel human
APT-1 delivers human-quality conversations at scale with deep context awareness, accurate intent recognition, and reliable execution.
POLICY FIDELITY
Policies that can't be broken
APT-1 can't break your rules. Permissions, constraints, and business logic are architecturally enforced.
OPEN BY DESIGN
Built to plug in, not lock in
APT-1 connects through a standard, stateless RESTful API. Your prompts, policies, and business logic stay with you. Swap models at will.
Model + platform for CX
The full stack for
reliable CX
Build agents your way. Integrate APT-1 directly, use our authoring and validation tools, or partner directly with our experts, all while maintaining complete ownership of your intelligence and infrastructure.
The only model
built for CX
APT-1 guarantees what general models can't: no hallucinations, absolute policy compliance, and verified action execution.
Meet APT-1Ready for any team
Our platform allows users to build agents with no-code, low-code, and SDKs, then validate with GenAPI™ simulation, so no matter how an agent is built, you can deploy with confidence it will perform correctly.
Explore PlatformThe team behind APT-1, alongside yours
Reduce deployment risk with hands-on support from our research team. Validate real-world scenarios, solve edge cases, and create production-ready agents quickly.
Explore SupportMoments that build brands
Turn support into loyalty
Customer loyalty compounds through consistent, concierge-level experiences. APT-1 ensures accuracy and reliability in every interaction, building the trust that drives retention and lifetime value.
Banking & Finance
Trust that compounds daily
Block cards on mobile, transfer funds on web, and update accounts on phone. Perfect accuracy across every channel builds the trust customers look for.
RETAIL & E-COMMERCE
CX that drives repeat purchases
Execute returns, exchanges, and order resolutions correctly without delays, delivering the frictionless service that turns one-time shoppers into loyal customers.
TRAVEL & HOSPITALITY
Dependable service in
critical moments
Rebook flights, apply fare policies, and resolve disruptions correctly every time, providing real solutions instead of hallucinated routes that leave travelers stranded.
telecommunications
Reliability when connectivity matters"
Resolve outages, plan changes, and billing issues with perfect accuracy across every channel, giving subscribers reliable answers when they need them most.
Test without risk
Prove every agent before it goes live
Platform tools simulate realistic scenarios, validate policy adherence, and verify action execution to prove readiness before reaching customers.
Test Case & Customer Generators
Automatically create a wide range of test scenarios and synthetic customers to validate agents before going live.
GenAPI™
Run agents against thousands of simulated CX scenarios to measure correctness and policy adherence across repeated runs before production.
Agent Evaluator
Generate evaluation reports across thousands of scenarios, showing correctness scores, policy compliance gaps, and reliability patterns.
Agent Monitoring
Continuous production monitoring detects drift, policy violations, and anomalies, maintaining reliability at scale.
The BPO advantage
Win the shift in CX
APT-1 helps enterprises achieve higher containment, stronger CSAT, and reliable compliance. It delivers Super-Reliable Intelligence through agents that enforce exact policies, integrate seamlessly, and maintain consistent, on-brand experiences.
Resolve more. Escalate less. Zero hallucinations.
Every client gets the same quality — automatically.
Your infrastructure. Your data. Full observability.
Rapid deployment
POC to production in days
Skip the traditional implementation timeline. Stand up real agents using GenAPI™ simulation, validate behavior without data dependencies, and prove ROI early.
Production-grade POCs
Run real customer journeys, complex actions, and policy enforcement in production-grade POCs so stakeholders can validate outcomes quickly and move from proof to production without long rebuilds.
Accelerate buy-in
Simulate edge cases, validate correctness, and discover failure modes early, providing the comprehensive testing that lets teams scale confidently.
No rebuild required
Skip the rebuild phase. POC agents are production agents, tested and validated, ready to scale immediately without re-engineering or starting over.
FROM THE CX NEOLAB
News and insights on reliable AI
Insights, customer stories, and perspectives on where enterprise AI is headed — from the people building it.
