Conversational AI
You Can Actually Trust

Design, evaluate, and deploy agents with higher automation rates, zero hallucinations, strict policy adherence, and secure VPC deployment.
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CX Agents That
Actually Deliver

The world’s only model lab focused exclusively on CX, we develop specialized LLMs, agents, and evaluation tools that deliver higher automation rates—while guaranteeing zero hallucinations, strict policy adherence, and secure VPC deployment.

Higher Automation Rates

Other vendors repackage generic models and escalate—even on basic requests. Our CX-built systems resolve complex workflows end-to-end, driving higher containment at lower cost.

‍

Complex Conversations, Resolved

Because our models are purpose-built for CX, they can follow multi-step workflows, apply policies correctly, and carry conversations through to completion without stalling or handing off.

Guaranteed at Scale

By enforcing policies deterministically, our CX-specific models deliver consistent, compliant outcomes—guaranteed by design. No drift, no hallucinations, no surprises.

Decades of AI Research

Built for CX

We're a model lab — not a wrapper. Our flagship APT-1 and supporting models are created in-house to guarantee accuracy, policy enforcement, and outcomes at scale.

Dan Roth, CEO

Former Corporate Vice President of Conversational AI for Microsoft

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Dan Klein, CTO

Former Microsoft Technical Fellow and AI Professor at UC Berkeley

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Founded by serial AI entrepreneurs Dan Roth and UC Berkeley AI Professor Dan Klein, and backed by Vinod Khosla of Khosla Ventures, Scaled Cognition brings together a team of PhD researchers and engineers with extensive experience building large-scale conversational AI systems that deliver real-world outcomes.

20+

PhD-level AI Researchers & Engineers

Meet APT-1

Where Other Models Fail, APT-1 Delivers

Developed by our model lab and #1 on agentic benchmarks, APT-1 guarantees correct API orchestration, eliminates hallucinations, and delivers consistent CX at scale. This next-generation model is designed to integrate seamlessly into existing systems, providing unparalleled performance and reliability for critical business operations.

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Build Agents with Ease

01

Agents That Take

Action

Our agents don’t just converse, they complete tasks, resolve issues, and verify outcomes before confirming with the user.

02

Enforce

Certainty

Use natural language to set capabilities, rules, and policies. With Copy Types and Function Conditions, every agent stays on-policy, enforces business logic, and eliminates hallucinations.

03

Test Before You

Trust

Run simulated conversations with GenAPI™ and scenario-based training to validate behavior in advance. Know exactly how agents will act before they go live.

04

Deploy With

Control

Stateless, SOC 2–compliant, and omnichannel-ready, APT-1 runs where you need it — fully hosted, in your Virtual Private Cloud, or on-prem, giving enterprises accuracy, security, and scale without compromise.

  • Integrates with existing support platforms
  • Personal data never leaves your enterprise
  • Stateless system retains no data
  • One system backs all voice, chat, email interactions
  • Multi-lingual
  • Hosted or VPC/On-Prem deployment options
  • Low inference time cost
  • No-code development environment
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Enterprise-Grade Development & Expert Support

Our customers get direct, ongoing guidance from PhD-level researchers who built the models, so every roll-out is smoother, every agent is stronger, and your team always has expert support at their side.

Start Fast with Guided PoCs  

Validate and Iterate with Experts

Scale Confidently with Ongoing Support

Code-Level Control for Engineers

No-Code Development for Business Units

Expert Oversight from LLM Researchers

Measure What Matters

Scaled Cognition isn't just shipping a model, we partner through deployment and beyond. With built-in evaluation and insights, you can test agents before launch, monitor live interactions, and continuously improve with confidence.

  • Simulated Interactions

    Simulate customer conversations and API outputs to test behaviors before deployment.

  • Continuous Insights

    Track sentiment, containment, and outcomes across channels to continuously improve CX.

  • Insight Engine

    Aggregate and categorize feedback from every customer interaction, turning agent conversations into actionable insights that drive your product roadmap.

  • Agent Scorecard

    Benchmark agents against policy adherence, resolution rates, and accuracy.

  • Built-In Guardrails

    Real-time monitoring flags and blocks any policy violations or jailbreak attempts.

CX That Scales Across Industries

Words you could include to describe customer experience in other industries: seamless, personalized, delightful, fast resolution

Our customers get direct, ongoing guidance from PhD-level researchers who built the models, so every roll-out is smoother, every agent is stronger, and your team always has expert support at their side.

Banking & Finance

  1. Secure account inquiries and transaction support.
  2. Automated fraud detection and dispute resolution.
  3. Stateless system retains
    no data.
  4. Regulatory compliance and audit trail generation.

Retail & E-commerce

  1. Streamlined order status, return, and exchanges.
  2. Personalized product recommendations and upselling.
  3. Real-time inventory checks and store locator services.
  4. Seamless loyalty program management and offers.

Travel & Hospitality

  1. Booking modifications, cancellations, and flight status.
  2. Personalized itinerary planning and local recommendations.
  3. Automated check-in/check-out processes.
  4. Multi-language support for global travelers.